HOW THE PURCHASE PROCESS WORKS

Shopping in our Zenco e-shop can be summarised in 7 basic steps. 

STEP 1 - SELECTION OF GOODS

Choose the product that you are interested in.

To add goods to the basket, just click on the ‘ADD TO BASKET’ button. If you are interested in a larger quantity of the same goods, adjust the number directly in the shopping basket.

If you need to add information or advice on your choice, please do not hesitate to contact us. We will be happy to help and advise you.

 

STEP 2 - SHOPPING BASKET

After selecting the goods, you will go to your Shopping Basket, where you can: 

- check your selected goods

- check the price per unit of goods

- change the selected quantity

- use discount code

 

STEP 3 - PAYMENT AND DELIVERY

After selecting the goods and their quantity, it is necessary to choose the payment and delivery methods. 

 

STEP 4 – YOUR INFORMATION

After selecting the delivery and payment methods, it is necessary to fill in the data for the delivery of your order.

We offer two options:

- with registration - if you are already registered, just log-in.

- without registration.

You can have the goods sent to another address or purchased to a company.

STEP 5 - Check, edit and send the order

After submitting the order, an overview of the completed order is automatically sent to your email which serves as a check and confirmation of the order. Be extra careful when entering your email. If the email in the order is correct and you still do not receive an order confirmation, please contact us. 

 

STEP 6 - SHIPMENT/PICK-UP INFORMATION

The delivery time is specified for each product and is updated daily. If goods are not in stock, you will be informed with regard to the possible delivery date.

You will receive an information email concerning the goods shipment to the carrier /the goods being ready for pick-up at the pick-up point.

We will send you an email with the parcel number and delivery service provider’s contact details on the day your parcel is shipped. The delivery service provider will have your phone number available in case they cannot reach you at the given address. Alternatively, they will leave a notification in your letterbox about leaving your parcel at the regional depot.

If the delivery service provider does not deliver the goods to your address on the day announced by us and does not leave a deposited parcel notification in your letterbox, please do not hesitate to contact us, or inquire directly at the delivery service provider.

We confirm the firm delivery date at the moment the parcel leaves our dispatch.

STEP 7 - ACCEPTANCE OF THE ORDERED GOODS

Goods must be picked up within the agreed deadline. If you are not satisfied with the product, it is possible to return it within 14 days without giving a reason.

If the buyer does not take delivery of the performance subject for reasons on their part (e.g. cancels the order when the goods have already been sent, the person specified by the buyer is not present despite the agreed date or unable to pay the purchase price, etc.), the buyer bears the shipping costs or costs related to repeated delivery in full.